tag:www.canvastatus.com,2005:/historyCanva Status - Incident History2024-03-29T16:23:33+11:00Canvatag:www.canvastatus.com,2005:Incident/203200282024-03-22T01:58:09+11:002024-03-22T01:58:09+11:00Canva Homepage Inaccessible<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>01:58</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience and understanding.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>01:36</var> AEDT</small><br><strong>Monitoring</strong> - Issue has been identified and we are monitoring the fix.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>01:21</var> AEDT</small><br><strong>Investigating</strong> - Investigating the issue</p>tag:www.canvastatus.com,2005:Incident/202124022024-03-12T09:29:23+11:002024-03-12T09:29:23+11:00Users from Mexico are not able to access Canva<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:29</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience and understanding.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:23</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:13</var> AEDT</small><br><strong>Investigating</strong> - We have received reports about users from Mexico being unable to access Canva. Our team is aware of the issue and we are currently investigating the root cause.</p>tag:www.canvastatus.com,2005:Incident/201922742024-03-08T22:16:33+11:002024-03-08T22:16:33+11:00Some users may experience irrelevant errors when downloading designs<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:16</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:22</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:21</var> AEDT</small><br><strong>Investigating</strong> - Our team is aware of the issue and we are currently investigating the root cause</p>tag:www.canvastatus.com,2005:Incident/196653092024-03-04T15:37:40+11:002024-03-04T15:37:40+11:00Some users of the Deutsche Telekom ISP may encounter issues when accessing Canva<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:37</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>19:43</var> AEDT</small><br><strong>Investigating</strong> - Some users of the Deutsche Telekom ISP may experience slowness when accessing Canva during evening hours. We are aware of the issue and have identified that it is caused by a connectivity issue between Deutsche Telekom and our CDN, affecting some users connecting over IPv6. We are working with our CDN to resolve the issue. Until the issue is resolved, we recommend affected users connect through a different ISP or use a VPN.</p>tag:www.canvastatus.com,2005:Incident/199362262024-02-15T12:24:05+11:002024-02-15T12:24:05+11:00Users are unable to publish designs to Twitter.<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:24</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:33</var> AEDT</small><br><strong>Identified</strong> - We have become aware of an issue where scheduling and posting designs from Canva to Twitter fails.<br /><br />Our engineers are working to resolve the issue, and we will make sure to keep you updated. Thank you for your patience and understanding.</p>tag:www.canvastatus.com,2005:Incident/199168892024-02-06T12:15:53+11:002024-02-06T12:15:53+11:00User's Won't Be Able To Log In/Sign Up Using Apple<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:15</var> AEDT</small><br><strong>Resolved</strong> - User's should now be able to Log In/Sign Up using Apple</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:36</var> AEDT</small><br><strong>Update</strong> - - The login issue has been resolved and is now working correctly<br />- The signup issue has not been resolved, and we're still working on a fix</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:20</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:www.canvastatus.com,2005:Incident/198625822024-01-30T14:48:33+11:002024-01-30T14:48:33+11:00Users may encounter issues with certain Magic features.<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:48</var> AEDT</small><br><strong>Resolved</strong> - This is now resolved. Thank you for your patience and understanding.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:46</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:38</var> AEDT</small><br><strong>Investigating</strong> - Users may encounter issues with certain Magic features.<br /><br />We are currently investigating the issue and will keep you updated.</p>tag:www.canvastatus.com,2005:Incident/198529312024-01-29T17:03:08+11:002024-01-29T17:03:08+11:00Users may experience issues saving designs.<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:03</var> AEDT</small><br><strong>Completed</strong> - This maintenance is now completed. Thank you for your patience and understanding.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:06</var> AEDT</small><br><strong>Update</strong> - The maintenance window has been extended. We anticipate lesser impact of saving issues for our users.<br /><br />We'll make sure to keep you updated. Thank you for your patience and understanding.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:36</var> AEDT</small><br><strong>Update</strong> - We’re doing some quick upgrades to ensure you have a great design experience.<br /><br />During this time, users may not be able to save their designs until 11PM Coordinated Universal Time. Instead, they’ll be presented with a view-only version of their design.<br /><br />Thanks for understanding.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:34</var> AEDT</small><br><strong>In progress</strong> - We’re doing some quick upgrades to ensure you have a great design experience.<br /><br />During this time, users may not be able to save their designs until 11PM Coordinated Universal Time.. Instead, they’ll be presented with a view-only version of their design.<br /><br />Thanks for understanding.</p>tag:www.canvastatus.com,2005:Incident/198536322024-01-29T12:51:18+11:002024-01-29T12:51:18+11:00Users experiencing issues saving designs.<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:51</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience and understanding.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:26</var> AEDT</small><br><strong>Identified</strong> - Users may have issues with:<br />- Saving designs<br />- Seeing changes from other collaborators<br /><br />The issue resulted from unexpected issues with the planned upgrades, we estimate the issue to be mitigated in the next 40 minutes.</p>tag:www.canvastatus.com,2005:Incident/197884772024-01-23T12:31:55+11:002024-01-23T12:31:55+11:00Some users may not be able to access Canva<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:31</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:59</var> AEDT</small><br><strong>Monitoring</strong> - We are currently monitoring the results.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:47</var> AEDT</small><br><strong>Investigating</strong> - We've identified that users of the Focus Broadband internet service provider are not able to reach www.canva.com.<br /><br />We're currently working with Focus Broadband on restoring the connectivity.<br /><br />In the meantime, you can restore access to Canva by turning on secure DNS-over-HTTPS in your browser by following these instructions: https://developers.cloudflare.com/1.1.1.1/encryption/dns-over-https/encrypted-dns-browsers/.</p>tag:www.canvastatus.com,2005:Incident/197885462024-01-22T14:40:15+11:002024-01-22T14:40:15+11:00Users may experience some difficulties purchasing or searching for domains<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>14:40</var> AEDT</small><br><strong>Resolved</strong> - This has been resolved</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:57</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating the issue of purchasing and searching for domains.</p>tag:www.canvastatus.com,2005:Incident/194933332024-01-22T10:19:49+11:002024-01-22T10:21:58+11:00Clicking links on newly shared Canvas Assignments refuses to connect<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:19</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>14:20</var> AEDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>11:00</var> AEDT</small><br><strong>Identified</strong> - We have identified an issue where new assignments created in Canvas will not open Canva correctly.<br /><br />Canvas is aware of the issue and we are working with Instructure to resolve it.</p>tag:www.canvastatus.com,2005:Incident/197461822024-01-19T12:48:13+11:002024-01-19T12:48:13+11:00Users of Focus Broadband are currently unable to access Canva.<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>12:48</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:23</var> AEDT</small><br><strong>Identified</strong> - We're aware of an issue that's preventing some users who use Focus Broadband as their internet service provider from accessing Canva.<br /><br />We will keep you updated.</p>tag:www.canvastatus.com,2005:Incident/196917962024-01-13T22:47:54+11:002024-01-13T22:47:54+11:00Users may experience issues with LinkedIn<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>22:47</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>12:18</var> AEDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>12:17</var> AEDT</small><br><strong>Identified</strong> - Scheduled posts to LinkedIn are failing. We are continuously working on having this resolved.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>08:01</var> AEDT</small><br><strong>Investigating</strong> - Users may experience issues such as connecting and publishing content to LinkedIn. We are investigating the issue.</p>tag:www.canvastatus.com,2005:Incident/195729262024-01-10T12:45:39+11:002024-01-10T12:45:39+11:00Error when using Magic Design feature<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>12:45</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience and understanding.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>02:29</var> AEDT</small><br><strong>Investigating</strong> - Some users may experience errors using Magic Design due to high user traffic. Our engineers are investigating the issue. Thank you for your patience and understanding.</p>tag:www.canvastatus.com,2005:Incident/196527092024-01-09T14:56:24+11:002024-01-09T14:56:24+11:00Canva LTI integration displays a refused to connect error page<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:56</var> AEDT</small><br><strong>Resolved</strong> - Update - Instructure has resolved the issue in the Canvas beta environments, we expect this fix to be released on 17 January, 2024.</p>tag:www.canvastatus.com,2005:Incident/196000972024-01-03T22:12:26+11:002024-01-03T22:12:26+11:00Issues when saving designs<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>22:12</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>19:58</var> AEDT</small><br><strong>Identified</strong> - Users may have issues with:<br />- Saving designs<br />- Opening designs<br /><br />The issue has been identified and is being fixed.</p>tag:www.canvastatus.com,2005:Incident/194314832023-12-15T08:27:07+11:002023-12-15T08:27:07+11:00Text to image/video renders not displaying in editor<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:27</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience and understanding.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>07:54</var> AEDT</small><br><strong>Investigating</strong> - Text to image has been restored, we are still investigating issues related to text to video.<br /><br />We are currently investigating issues related to text to video. The video renders appear in the magic sidebar but disappear when moved to the editor.</p>tag:www.canvastatus.com,2005:Incident/193743262023-12-09T14:17:13+11:002023-12-09T14:17:13+11:00Scheduled Video Post to Instagram Issues<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>14:17</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>19:46</var> AEDT</small><br><strong>Investigating</strong> - We are aware of the issue where users are getting errors when scheduling posts in video format to Instagram. We are already investigating this issue.</p>tag:www.canvastatus.com,2005:Incident/193726592023-12-08T15:10:56+11:002023-12-08T15:10:56+11:00Magic Video has been temporarily disabled<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:10</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:15</var> AEDT</small><br><strong>Identified</strong> - We have identified the root cause of the issue and we are working hard to fix it.</p>tag:www.canvastatus.com,2005:Incident/192307922023-11-28T15:33:40+11:002023-11-28T15:33:40+11:00Navigation drawer issues<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:33</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience and understanding.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:05</var> AEDT</small><br><strong>Identified</strong> - Navigation drawer functionality is not available for partnership users.</p>tag:www.canvastatus.com,2005:Incident/192301812023-11-28T13:26:56+11:002023-11-28T13:26:56+11:00Issues searching for images<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:26</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:09</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:02</var> AEDT</small><br><strong>Investigating</strong> - Users may experience issues searching for images in the library. We are investigating the issue.</p>tag:www.canvastatus.com,2005:Incident/187056172023-11-24T08:40:20+11:002023-11-24T08:40:21+11:00Issue connecting select Canva apps<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>08:40</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>18:28</var> AEDT</small><br><strong>Update</strong> - We are continuing to monitor this issue.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:00</var> AEDT</small><br><strong>Investigating</strong> - We have identified an issue with apps connecting to third party services. We have temporarily disabled the ability for our users to install these apps whilst we work with the developer to resolve the issue. Once we have verified the apps have been fixed we will enable installations for it again.</p>tag:www.canvastatus.com,2005:Incident/191016082023-11-13T08:32:32+11:002023-11-13T08:32:32+11:00Error when accessing the Mockups App<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>08:32</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience and understanding.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>08:16</var> AEDT</small><br><strong>Investigating</strong> - We have become aware of an issue where users experience an error when attempting to access the Mockups App, both from the editor and the homepage.</p>tag:www.canvastatus.com,2005:Incident/190048302023-11-03T13:46:42+11:002023-11-03T13:46:42+11:00Some users may experience difficulties with purchasing a domain or bringing across their own domain to Canva.<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:46</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience and understanding.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:59</var> AEDT</small><br><strong>Investigating</strong> - We are continuing to investigate this issue.</p>