At Canva, we are committed to protecting the data and privacy of all our users and believe in open, transparent communication that puts our communities’ needs first.
On May 24, we became aware of a security incident. As soon as we were notified, we immediately took steps to identify and remedy the cause, and have reported the situation to authorities (including the FBI).
We’re aware that a number of our community’s usernames and email addresses have been accessed. The hackers also obtained passwords in their encrypted form (for technical people - all passwords were salted and hashed with bcrypt). This means that our user passwords remain unreadable by external parties.
However, in line with best practices, we recommend that you change your Canva password.
We apologize for the inconvenience. If you have any questions that you would like to discuss please contact us at [email protected]
. We will communicate any further updates here.