Important security information
Incident Report for Canva
Update
For the latest information and to access FAQs regarding the ongoing investigation please visit our Help Center: https://support.canva.com/contact/customer-support/may-24-security-incident-faqs
Posted 29 days ago. May 28, 2019 - 16:47 AEST
Update
Our teams have been working around the clock to investigate the attack and communicate with our customers. We are continuing to investigate and are being thorough and methodical with our examinations in order to understand all aspects of the incident and provide the best advice to our customers. We have also engaged forensic experts to investigate the incident.
Posted 30 days ago. May 28, 2019 - 08:14 AEST
Monitoring
At Canva, we are committed to protecting the data and privacy of all our users and believe in open, transparent communication that puts our communities’ needs first.

On May 24, we became aware of a security incident. As soon as we were notified, we immediately took steps to identify and remedy the cause, and have reported the situation to authorities (including the FBI).

We’re aware that a number of our community’s usernames and email addresses have been accessed. The hackers also obtained passwords in their encrypted form (for technical people - all passwords were salted and hashed with bcrypt). This means that our user passwords remain unreadable by external parties.

However, in line with best practices, we recommend that you change your Canva password.

We apologize for the inconvenience. If you have any questions that you would like to discuss please contact us at [email protected]. We will communicate any further updates here.
Posted about 1 month ago. May 25, 2019 - 08:53 AEST